Terms & Conditions

  1. Detailed description of goods and/or services

terraPOD safety footwear conforms to European safety standards and is correctly engineered in conjunction with leading podiatrists.

  1. Shipping

terraPOD delivers anywhere within South Africa, at a standardised cost according to the location of delivery.

Once you have provided us with your physical delivery address, your order will be shipped within 3 to 5 working days depending on your selected location. It is important to note that terraPOD cannot ship to P.O. boxes, farms or rural areas. It is mandatory that you provide us with a telephone or mobile number for the courier company to contact you during delivery hours.

Your order will be processed and dispatched within 24 hours. Once dispatched, you will receive an email confirmation.

  1. Payment options

Payment may be made via Visa or MasterCard Credit.

  1. Customer Privacy policy

terraPOD respects the privacy of their customers and will therefore take all the measurable steps to protect the personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

It is important to note that we will never send our customers unsolicited communication and all personal info will be kept safe from any third parties. If you happen to receive any communication from us which You consider to be unsought, please advise us and we will take immediate action.

  1. Customer details separate from card details

Customer details will be stored by terraPOD separately from card details which are entered by the client upon paying.

  1. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Variation

terraPOD may, in its sole discretion, change this agreement or any part thereof at any time without notice.